Security Officer (Full Time)

Role:  Security Officer (Estates Services Officer)

Location: Site-based - Your time will be spent across our 11-acre site on bustling Bristol Harbourside. Our estate includes a busy visitor attraction, underground car park, water features and roadways.

Department: Estates

Report to: Estates Services Manager

Responsible for: N/A

Salary: £31,733 per annum

Contract: Permanent

Working hours: Full time, 48 hours a week (average created from a 3-week repeated shift pattern, with opportunities for overtime)

About We The Curious

We The Curious is an educational charity and South West England's leading science centre.

We produce experiences that bring people together to play, get creative with science and explore different ideas.

We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.

We are progressive, inquisitive, collaborative, playful and creative.

Our mission

Our aim is to connect and empower people through sharing creative experiences which celebrate unknowns in science.

Our work as a charity is driven by five key pledges:

_Cultivate Curiosity

_Include Everyone

_Open Up Science

_Sustainable Futures

_Build Resilience

You can find out more about these in our Manifesto.

About the role

You’ll be part of an Estates Services Team, working with a Shift Supervisor and other Officers. During your shifts you’ll monitor and patrol our 11-acre site, providing excellent customer service to visitors of Millennium Square Car Park, and all of our open spaces, as well as looking out for and reporting any suspicious incidents, dealing with vehicles on site and issuing parking enforcement tickets when needed, as well as providing first level fault-finding for our car park equipment.

From our Estates Services Control Room, you’ll monitor our CCTV and manage our fire alarm systems and access control software, and be a first point of contact for contractors and visitors to the site.

The Estates Services team-work 24 hours a day, 7 days a week, 365 days a year covering the entire We the Curious site providing a secure, safe, and friendly environment for all visitors, staff and users of the open spaces.

The We The Curious site consists of the main building along with our open spaces and a 500 place 2-level subsurface car park, and tenanted buildings.

Our open spaces are private land but have no physical barriers, allowing full public access. We The Curious has the right to remove undesirable elements from the site. The open spaces have several artworks, statues and sculptures, together with large accessible water features.

What will you do in this role?

Role specific responsibilities

_Be part of an Estates Services Team, working with a Shift Supervisor and other officers.

_Monitor and Patrol our 11-acre site.

_Provide excellent customer service to visitors of Millennium Square Car Park, and all our open spaces.

_Look out for and report any suspicious incidents.

_Liaise with Emergency Services when required.

_Monitor and control access to our building using our access control software.

_Deal with parking and vehicle access on site.

_Provide first level fault-finding for our car park equipment.

_Monitor our CCTV system, and manage our fire alarm and intruder alarm systems.

_Deal with mail and couriered post in and out, and delivering around site.

What will you do in this role?

General responsibilities

_Work closely alongside the Estates Supervisor, Estates Maintenance, Estates Facilities and the Head of Estates. Looking out for maintenance and building issues (trip/slip hazards, damage, etc), acting when needed and reporting issues.

_Follow our safeguarding policies out in the open spaces and in the car park, as well as across the site, and raising any concerns to a designated Safeguarding Officer.

_Follow our guidelines and policies regarding compliance with GDPR.

_Support and collaborate with other departments and teams within the organisation, including working closely with Operations teams and providing assistance for projects.

_Attend meetings representing the Estates Services Team, and supporting the Estates Services Manager.

_Due to the responsibilities of this role, you will be required to complete an enhanced DBS check.

What we're looking for from you

_You’ll have previous experience in a customer service role, and are passionate about providing great customer service.

_You’ll be able to take ownership and support others as part of a team.

_You’ll have a helpful and flexible attitude, especially when dealing with members of the public, and have an ability to remain calm under pressure.

_You’ll have previous experience in a role dealing with security, including mitigating risk, proactively watching for suspicious behaviour and investigating issues as the occur.

_You’ll have confidence in using computer-based systems (Microsoft Office, email, till software, etc).

_You’ll share in our organisational values:

_Progressive – we think about what’s next, we listen and invent

_Creative – we generate and test new ideas and experiment freely

_Inquisitive – we ask questions and listen

_Collaborative – we share and learn generously and value difference and the space where ideas and disciplines meet

_Playful – we embrace the unexpected with a sense of fun and support each other to explore uncertainty

_Inclusive – we are led by people and the curious nature of human beings. Curiosity belongs to everyone

Application process

Deadline for applications: Thursday 30th November at midnight

Interview date and location: Week commencing Monday 11th December at We The Curious.

Start date: Thursday 4th January or as close to this date.

Application process: If you would like to apply, please complete the application form. It contains questions designed to assess your interest in and suitability for the role.

Please don't send in CVs or cover letters as we don't review them.

We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.

If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare.

If you have any particular needs or requirements, please do let us know so that we can make the required adjustments.

If you would like to talk about the role or the application process, please email [email protected]

Support during the process

We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.

We want to work with you to ensure the recruitment process is accessible for you.

If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.

You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.

Examples of adjustments could include:

_providing alternative formats at every stage

_options to apply

_extra time for tasks

_providing some extra information about what to expect

_office orientation before an in-person interview.

Including everyone

We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.

We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector.

We want to work with you to ensure the recruitment process is accessible for you, please contact us if you have questions about We The Curious, our accessibility or recruitment process at [email protected]   

*By not well represented we mean people with lived experience including but not limited to:

_African and African-Caribbean heritage

_South Asian and East Asian heritage

_Other minoritised ethnic groups



_Visually Impaired

_Deaf community

_LGBTQIA+ and/or non-binary   

_Working class background

_Didn’t go to university or first in your immediate family to attend University

Working with us

We value the people that work with us. Our staff have access to the following:

Wellbeing & support

_Flexible working

_Mental Health First Aiders

_Confidential advice & counselling through the Employee Support Programme

_28 days holiday  (all pro-rata).

Facilities & discounts
_Free entry to the venue at any time with up to four guests, plus 12 additional entry tickets per calendar year to give away.

_20% off in the We The Curious café plus £3 lunch deals​

_20% off in our shop

_Range of discounts with local businesses and free entry to other local attractions.

_Free parking

_Secure cycle storage

_We offer a pension scheme with 5% company contributions.

Death in service benefit​
_Four times your annual salary.

New Parent Policy

We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a none gendered approach to Maternity and Paternity, re-branded as  our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take 1 year off work, and we’ll pay your full salary for the first 5 months.